Reference

Understand the Rules That Protect Your Account

Before you open an account or make a deposit via DANA, OVO, or GoPay, we want you to know exactly what terms apply to you.

Account Eligibility TermsData Handling PolicyWallet Use ConditionsJurisdiction NoticeTerms Update Process
toix22 Understand the Rules That Protect Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Your account security and personal data are treated with a clear, documented process — not vague promises. We use SSL encryption across every page, and your wallet credentials for DANA, OVO, or GoPay are never stored on our servers. Withdrawal requests trigger an identity verification step that checks the wallet name against the account holder name before funds are released. You have the right to request access to your account data at any time.

Data Retention Policy We retain your account records for as long as required by applicable regulations. You may request a summary of the data we hold by contacting our policy desk via email or live chat.
Cookie Use We use session and functional cookies to keep your lobby preferences and wallet selection active. You can manage cookie settings from your browser, though some account features may be affected.
Account Security Steps Login triggers an OTP verification sent to your registered number. If you suspect unauthorised access, lock your account immediately from settings and contact support to flag the issue.
Requesting Data Changes To update personal details — name, phone, or linked wallet — submit a request through live chat with a copy of your wallet confirmation screen from DANA, OVO, or GoPay.
LEGAL CONTACT PATHS

Reach Us With Policy or Account Questions

If you have a question about these legal terms, want to request a copy of your account data, or need to raise a compliance concern, our support team handles these directly. Reach out through any of the channels below — include your registered account name and the wallet type (DANA, OVO, or GoPay) linked to your account so we can locate your file quickly.

Team online

Live Chat Support

Open the chat widget from any page on toix22. For legal or policy queries, start with your account email and wallet type so the agent can pull the right file.

Email Policy Desk

Send your legal request or data query to our policy email. Responses covering account data, wallet records, or term clarifications are handled in writing.

Account Settings Panel

Some legal actions — like updating your registered name to match your DANA or OVO wallet — can be started directly inside your account settings under the profile tab.

Common Questions About Your Rights and Our Policy

These are the questions we hear most often about account eligibility, data rights, wallet conditions, and how our terms apply in Indonesia. If your question is not here, contact the support team directly via live chat.

Access depends on local law in your region. We make the platform available where permitted, but it is your responsibility to check that access is lawful at your location before registering.

Yes. The name on your DANA, OVO, or GoPay account must match the name on your toix22 account. A mismatch can place a hold on withdrawals until verification is completed.

Contact our policy desk via email or live chat with your registered account details. We will confirm the data we hold and provide a summary in line with applicable data regulations.

We publish the revised terms on this page. Continued use of your account after the update date means you accept the new version. We recommend checking this page periodically.

You can request data deletion through the policy desk. Some records may be retained where required by law or for ongoing account dispute resolution before deletion is completed.

Lock your account immediately from the settings panel, then contact live chat with your registered phone number. We will flag the account and start a security review right away.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.